NHS England and Care Quality Commission: How arms-length bodies help shape health and care services (TBC)

At a national and a local level, the health and social care system is so highly complex that it can be hard to understand the different roles and responsibilities of all the organisations. This seminar will provide an overview of the key actors at a national level, and will look in detail at how CQC and NHS England are involved in the collection, measurement and use of patient experience information in order to improve care quality. It will touch on the current challenges facing CQC and NHS England in making most effective use of patient experience and whether the current methods fit with how the health and care system is changing. This will be followed by an opportunity for discussion on any of the topics raised or other areas of interest for attendees.