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CI Event - Interviews as a Voice of the Customer tool: Gaining insight, building trust and using AI wisely
This session explores how interviews can be used effectively as a Voice of the Customer tool in CI work, helping teams capture what customers say, need and experience. While they offer rich, honest insight into customer needs and behaviours, interviews are often underused; this session shares practical techniques, inclusive approaches and real world lessons from CI practitioners.
Date:
24 February 2026, 12:00
Venue:
Venue to be announced
Speakers:
Speaker to be announced
Organiser contact email address:
continuous.improvement@focus.ox.ac.uk
Booking required?:
Not required
Booking url:
https://events.teams.microsoft.com/event/53d93085-900b-4302-840d-ee78b987a9da@cc95de1b-97f5-4f93-b4ba-fe68b852cf91
Audience:
Members of the University only
Editor:
Rosalind French
