Recognising, understanding and managing conflict between patients and health professionals

Part of the Management in Medicine Programme.

Breakdowns in communication and trust and ever increasing expectations of treatment and care can result in conflict. The impact on all those involved in terms of time and emotion can be enormous. During the seminar we’ll look at:
-How to recognise the warning signs of conflict.
-Understanding the pathway of escalation.
-The impact of conflict on participants’ medical practice.
-Strategies and mediation skills for engaging with patients in order to avoid conflict.

About the Speaker:
Oscar Mathew is a qualified barrister and mediator, and Director of The Medical Mediation Foundation. Oscar has a background in regulatory and public law. Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years.

The Management in Medicine Programme has been established by the Fellows of Green Templeton College to help clinicians in training and postgraduate students with an interest in healthcare management develop their management and leadership skills.

For more information please contact naomi.benson@gtc.ox.ac.uk

Location:
EP Abraham Lecture Theatre
Green Templeton College
43 Woodstock Road
Oxford
OX2 6HG