*Moved to online* Recognising, understanding and managing conflict between patients and health professionals
This seminar will now be online via zoom, lasting one hour. The Zoom link and slide deck with all sign-ups will be shared by midday Monday 23 March. Sign-up remains via the registration link

Part of the Management in Medicine Programme.

Breakdowns in communication and trust and ever increasing expectations of treatment and care can result in conflict. The impact on all those involved in terms of time and emotion can be enormous. During the seminar we’ll look at:
-How to recognise the warning signs of conflict.
-Understanding the pathway of escalation.
-The impact of conflict on participants’ medical practice.
-Strategies and mediation skills for engaging with patients in order to avoid conflict.

About the Speaker:
Oscar Mathew is a qualified barrister and mediator, and Director of The Medical Mediation Foundation. Oscar has a background in regulatory and public law. Prior to his work with The Medical Mediation Foundation, Oscar was a senior legal adviser to the GMC, overseeing judicial reviews and statutory appellate work in the High Court, and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years.

The Management in Medicine Programme has been established by the Fellows of Green Templeton College to help clinicians in training and postgraduate students with an interest in healthcare management develop their management and leadership skills.

For more information please contact naomi.benson@gtc.ox.ac.uk

EP Abraham Lecture Theatre
Green Templeton College
43 Woodstock Road
Date: 23 March 2020, 18:45 (Monday, 10th week, Hilary 2020)
Venue: Green Templeton College, Woodstock Road OX2 6HG
Venue Details: EP Abraham Lecture Theatre
Speaker: Oscar Matthews (Lamb Chambers)
Organising department: Green Templeton College
Organiser contact email address: naomi.benson@gtc.ox.ac.uk
Part of: Management in Medicine seminar seies
Booking required?: Required
Booking url: https://www.gtc.ox.ac.uk/eventbrite-event/conflict-patients-and-health-professionals/
Booking email: naomi.benson@gtc.ox.ac.uk
Cost: free
Audience: Members of the University only
Editor: Georgia Hole