Demand for healthcare continues to grow faster than the workforce supply, which is usually also constrained by funding. These are challenges which most developed health systems face, and leads to a long-term challenge to improve productivity and innovate at scale. The ‘3 shifts’ in the NHS’ 10 Year Health Plan describe what it will take to bring this about, including introducing Neighbourhood Health systems. There is good evidence that delivering high quality care in a cost-effective way is enabled by a culture which is characterised by strong levels of staff engagement as an enabler of continuous improvement. If we know that, why is it so hard to bring about?

This interactive session will frame these issues, using examples and analysis from the NHS, and share good practices at organisational, team and individual level. By the end of the session participants will be able to:

Explain the role of the leader in framing the challenge, describing the future state in a compelling way and the path to get there, and leading by example to role model the behaviours
Identify the shifts in mindsets, capabilities and behaviours which are needed to sustain changes in processes and formal structures to deliver sustainable improvement in outcomes
Apply a number of practical tools and frameworks to bring about a sustainable shift in behaviours
Gain an insight into ways of improving individual and team effectiveness, including leadership teams