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Continous Improvement (CI) Story - The power of small changes: How Estates Services transformed two of its key processes
Join the Continuous Improvement Community of Practice (CI CoP) for a session led by Sheezana Hafeez from the Estates team, showcasing how CI methods are driving real change across the University.
This webinar will highlight two key initiatives:
“Tell Trevor” feedback campaign
Learn how a simple feedback tool led to quick wins, revived existing projects and established a board to oversee progress. A standout result: all feedback now receives a response within 10 days, with themes guiding improvements.
Wytham Woods permit transformation
Discover how the team replaced a manual plastic-card system with a streamlined digital process—reducing waste, simplifying workflows and improving efficiency by using existing systems.
The session will share practical examples of how small, user-focused changes can improve processes, enhance experiences and support Continuous Improvement across the University.
Professional communities, including the CI CoP, are integral to Professional Services Together, making things easier and better across the University.
Date:
27 January 2026, 12:00
Venue:
online
Speakers:
Speaker to be announced
Organiser contact email address:
continuous.improvement@focus.ox.ac.uk
Booking required?:
Required
Booking url:
https://events.teams.microsoft.com/event/e99b2282-f087-4311-a15e-0ddc5223e246@cc95de1b-97f5-4f93-b4ba-fe68b852cf91
Audience:
Members of the University only
Editor:
Rosalind French
