This webinar is part of the Management in Medicine Programme.

This seminar will focus on analysing several key innovation strategies health care organisations in the United States pursued in response to challenges and opportunities caused by the COVID-19 pandemic. These strategies include transforming access to care for patient populations, integration of technology into health care work flows, redefining health care workflows, and reimagining the needs and preferences of patients for their care. Specific lessons for health care managers will be identified and discussed. In addition, the seminar will also speculate on what the embrace of health care innovation means individually for enhancing managerial competencies and personal development moving forward.

Timothy Hoff, Ph.D. is Professor of Management, Healthcare Systems, and Health Policy in the D’Amore-McKim School of Business and School of Public Policy and Urban Affairs, Northeastern University, in Boston, Massachusetts. He is a Visiting Associate Fellow at the University of Oxford’s Green-Templeton College, and an Associate Scholar at the Saïd Business School, University of Oxford. Before going into academia, he worked for a decade in hospital administration and as a health care consultant. His recent book, Next in Line: Lowered Care Expectations in the Age of Retail- and Value-Based Health, is published by Oxford University Press. He has another book on the transformation of physician careers being published by Johns Hopkins University Press in early 2021.

Dr. Hoff conducts executive education and management consulting for a variety of organizations within the healthcare industry, in areas such as change management, health workforce issues, workflow and systems redesign, and improving the patient experience in health care. He gives frequent talks and interviews on these topics to news outlets, academics, industry executives, and medical professionals; and publishes regular op-eds on various health care issues.